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Privacy Policy

Updated 3 April 2024

Introduction

This Privacy Policy explains how Lyngo AI collects, protects, uses, and shares your personal information when you use software services, or integrate it with your allied health practice management system via API. We are committed to protecting the privacy of all individuals who provide personal information to us, including the data you or your practice management system stores about your patients.

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Definitions

  • Lyngo AI: Refers to us, the company behind the Lyngo AI app and services.

  • Lyngo AI App/Website: The Lyngo AI software services and its web-based counterpart.

  • Personal Information: Information that can identify an individual, such as name, email address, phone number, and certain health data (depending on integration settings).

  • API: Application Programming Interface, which allows Lyngo AI to integrate with your practice management system.

  • Practice Management System: The software application used by your allied health practice to manage patient information and appointments.

  • Customer: A user of Lyngo AI who has agreed to our Terms of Service.

  • Services: The provision of the Lyngo AI app, website, integrated services, and related customer support.

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How We Collect Personal Information

We collect personal information in a few ways:

  • Directly from you: When you use our app, website, contact us (via chat, email, or phone), or engage with us on social media.

  • Indirectly: When your allied health practice uses Lyngo AI integrated with their practice management system.

    • This may include patient information such as names, contact details, emergency contacts, health insurance numbers, and treatment notes (depending on your integration settings).

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Types of Information Collected

  • Directly from you: Name, email address, phone number, and business operation details (optional).

  • Indirectly from your practice management system (depending on integration settings): Patient names, genders, dates of birth, contact details, emergency contacts, health insurance numbers, and treatment notes (including sensitive health data).

  • Call logs: Information about incoming and outgoing calls, including phone numbers, timestamps, call durations, and call outcomes (e.g., missed, answered, voicemail). This data may also include recordings of the calls for quality assurance and training purposes

  • Cookies and Tracking Technology: Pages visited, time spent on pages, language preferences, and other anonymous traffic data.

  • Transaction Data: Details about your Lyngo AI subscription, payment dates, and renewal dates.

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How We Use Your Information

We use your personal information to operate and improve Lyngo AI and provide you with the best possible service experience. This includes:

  • Customers: Billing, identification, authentication, and contacting you if necessary.

  • Marketing (with consent): Sharing news, tips, updates, and special offers via email (you can unsubscribe anytime).

  • Technical Support: Providing support and assistance to our Customers.

  • Data Analysis: Analyzing trends, improving Lyngo AI, monitoring usage patterns, and gathering user base demographics.

  • Security: Preventing unauthorized use or abuse of Lyngo AI.

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How We Share Your Information

We will not share, sell, or rent personal information with anyone without your permission, except in the following situations:

  • Third-Party Service Providers: We work with third-party services (e.g., web hosting, data backup, payment processing) who have access to personal information and use it strictly on our behalf for the purposes for which they are engaged. We minimize the data they use and ensure they comply with data protection regulations. A list of these third-party services (subprocessors) can be found on our website.

  • API Integration: Cliniko Customers can grant access to patient data (including personal information) in their Lyngo AI account to third-party apps through API keys. We are not responsible for the privacy policies of these apps; please review them before using their services.

  • Legal Requirements: We may be required to disclose personal information to comply with the law, protect our rights, or in the case of a business transfer.

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Security of Your Information

We take data security seriously. We use encryption, state-of-the-art storage facilities, access restrictions, and regular technology reviews to maintain security.

  • Data Breach Notification: In the event of a data breach affecting your directly-collected personal information, we will notify you within 72 hours. The notification will detail the information at risk, steps taken to ensure your safety, and actions taken to rectify the breach. For indirectly collected information, the affected Customers (practices) will be notified.

Your Rights Regarding Your Personal Information

You have the right to access, correct, or delete your personal information collected directly by Lyngo AI. You can request this by contacting us at contact@lyngo.ai

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